POINTER’S CLIENT EVALUATION

relationships create collaboration

In an era where AI is advancing, processes are being automated, and efficiency is a consistent focus across industries, Pointer’s client evaluation points to a key insight: human relationships remain essential.

At Pointer, we regularly invite our clients to evaluate their collaboration with us through a written questionnaire sent after each recruitment assignment. Most recently, this evaluation shows that as many as 92.9% of all new assignments at Pointer come from existing clients or through recommendations. Despite the new opportunities to use AI to support a sales process, it is in practice existing collaborations and established networks that – still – generate new assignments for Pointer.

Pointer’s approach is rooted in targeted, network-based search. This means that professional qualifications are only part of the equation – the human fit matters just as much and is often the deciding factor in whether a recruitment truly succeeds. The client evaluation figures speak for themselves: 96.9% of clients are satisfied with the candidates presented, and 96.4% state that they are “very satisfied” / “satisfied” with the results Pointer delivers. The entire Pointer process is built on close collaboration between Pointer and the client, with 94.2% expressing satisfaction with the collaboration with the consultant responsible.

The results show that in a world moving faster and more digitally than ever before, it is still relationships that create collaboration – and the quality of that collaboration that retains and creates new relationships.

We humbly thank all of our clients for this outstanding result, with the assurance of our continued dedication – for us, we are never better than the most recently completed assignment. Pointer looks forward to continuing to fulfil our role as strong ambassadors for our clients, and to actively leveraging our extensive network to find the senior executives, middle managers, and specialists our clients need.

TEAM POINTER